Refund policy
We want you to feel confident about your purchase. If you are not completely satisfied, you may request a return within 14 days after receiving your order.
Return Eligibility
To qualify for a return:
- The return must be requested within 14 days of delivery.
- Drinkware must be unused and unwashed.
- Artwork and home décor must not have been hung, installed, altered, or used.
- The item must be in the same condition in which it was received and free from scratches, stains, chips, cracks, or other damage caused after delivery.
- The original packaging, protective materials, accessories, and other included components must be returned with the item.
- You must provide your order number or other proof of purchase.
You may open the packaging to inspect the item. However, items that have been used, washed, installed, hung, altered, or damaged after delivery are not eligible for a return based on personal preference or a change of mind.
These conditions do not apply when an item arrives damaged, defective, or different from what you ordered. Please refer to the “Damaged, Defective, or Incorrect Items” section below.
Starting a Return
Before sending an item back, please contact us at support@lischristianart.com with your order number and the item you would like to return.
If your return is approved, we will provide return instructions. Approved returns must be shipped within 7 days after receiving those instructions.
If your return is accepted, we will provide the return shipping address and instructions by email. Items returned without prior authorization will not be accepted.
Return Shipping Costs
If you are returning an item because you changed your mind, no longer want it, or ordered the wrong item, you are responsible for the return shipping cost.
We do not provide prepaid return labels for these returns. We strongly recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed.
Original shipping charges and return shipping costs are non-refundable for returns based on personal preference or a change of mind.
Please package the item carefully using its original packaging and protective materials. Items damaged during return shipping because of inadequate packaging may not qualify for a full refund.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible at support@lischristianart.com.
Please include:
- Your order number
- A description of the problem
- Photos of the complete item and the damaged or incorrect area
- Photos of the outer shipping box
- Photos of the shipping label and internal packaging materials
Please keep the item and all original packaging until we have reviewed your request.
Once the issue has been reviewed, we may offer a replacement, a full refund, or another appropriate resolution. If the item needs to be returned because it arrived damaged or defective, or because we sent the wrong item, we will provide a prepaid return label or otherwise cover the reasonable return shipping cost.
If the entire order is returned because of our error or because it arrived damaged or defective, the original standard shipping charge will also be refunded. Additional charges for expedited or upgraded shipping are not refundable beyond the cost of standard shipping.
Refunds
We will inspect your return after it is received and notify you whether the refund has been approved.
If approved, we will issue the refund to your original payment method within 5 business days. The refund will include the eligible purchase price and applicable taxes. Original shipping charges will only be refunded when stated above.
After we issue the refund, your bank or credit card company may take up to 10 additional business days to process and post it to your account.
If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at support@lischristianart.com.
Questions
For any questions about a return or refund, contact us at: